Privacy Policy — bf11

For the purposes of this Privacy Policy, the data controller responsible for the collection, storage, and processing of your personal data in connection with your use of bf11.app is bf11 ("bf11", "we", "our", "the Platform"). As data controller, bf11 determines the purposes for which and the means by which your personal data is processed.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way your personal data is handled by bf11, you may contact our privacy team at any time:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the bf11 platform
• Support Hours: Bangladesh Standard Time (BST, UTC+6), round-the-clock

This Privacy Policy applies to all personal data collected by bf11 through the bf11.app website, any associated mobile-optimised pages, and all services delivered through the platform, including sports betting, live casino, slots, and customer support interactions.

bf11 collects personal data in several ways: directly from you when you register an account or contact support, automatically as you use the platform, and from third-party verification and payment service providers. The categories of data we collect are described below.

Information You Provide Directly

When you register a bf11 account or interact with the platform, you provide us with information including:

• Identity data: Full legal name, date of birth, and gender (where provided).
• Contact data: Email address and mobile phone number registered to your account.
• KYC verification data: Copies of government-issued identification documents (e.g., National Identity Card, passport) and, where required, proof of address or source-of-funds documentation.
• Account credentials: Your chosen username and encrypted password. bf11 stores passwords using one-way hashing — we cannot retrieve your plain-text password.
• Support correspondence: The content of any messages, complaints, or requests you submit to bf11's support team via live chat or email.

Information Collected Automatically

When you access bf11.app, our systems automatically collect certain technical information, including:

• Device and browser data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, click-path data, and feature interactions.
• Transaction data: Records of all deposits, withdrawals, bonuses credited, bets placed, and game outcomes associated with your account.
• Geolocation data: General location data derived from your IP address (city/region level) used for fraud prevention and market eligibility checks.

Information From Third Parties

bf11 may receive supplementary identity and verification data from third-party KYC service providers engaged to assist with age and identity verification. Payment data (such as transaction references and masked payment account identifiers) is also received from mobile financial service providers including bKash, Nagad, Rocket, and Upay, and from banking partners including Dutch-Bangla Bank, City Bank, and BRAC Bank, solely for the purpose of processing and reconciling financial transactions on your account.

bf11 processes your personal data only for legitimate, defined purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which bf11 uses your personal data are as follows:

• Account management: Creating and maintaining your bf11 player account, verifying your identity and age eligibility, and providing access to the platform's features and services.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banking channels; reconciling account balances; detecting and preventing payment fraud.
• Legal compliance: Meeting Know Your Customer (KYC) obligations, anti-money laundering (AML) screening, and other applicable legal and regulatory requirements. bf11 is required by law to retain certain records of player identity and financial transactions.
• Customer support: Responding to your enquiries, resolving disputes, investigating complaints, and providing assistance with account or technical issues.
• Responsible Gaming: Monitoring gameplay patterns to identify potential signs of problem gambling; enforcing self-exclusion requests; applying deposit limits and time-out features where applicable.
• Platform security: Detecting and preventing unauthorised account access, fraud, bonus abuse, bot activity, and other prohibited conduct described in bf11's Terms & Conditions.
• Service improvement: Analysing aggregate, anonymised usage data to understand how players interact with bf11 and to improve game offerings, site navigation, and overall platform performance.
• Marketing communications: Sending promotional offers, bonus notifications, and seasonal campaign updates to players who have opted in to receive marketing communications. Players may opt out at any time.

bf11's legal basis for processing varies by purpose. Account management and transaction processing are carried out as necessary to perform the contract between bf11 and the player. Legal compliance processing is carried out to meet our legal obligations. Responsible Gaming monitoring and fraud prevention represent our legitimate interests. Marketing communications are based on your consent.

bf11 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your personal data only in the following defined circumstances, and only to the extent necessary for the stated purpose:

Payment Service Providers

To process your deposits and withdrawals, bf11 shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers process payment data under their own privacy policies and are bound by strict financial data security standards.

Identity Verification Providers

bf11 uses third-party KYC and identity verification service providers to assist with age verification and document authentication. These providers receive the identity documents and data you submit during verification and return a verification result. They are contractually prohibited from using your data for any purpose other than completing the verification service for bf11.

Game Technology Providers

Where you play games powered by third-party game studios — including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — limited technical and gameplay data (such as session identifiers and bet histories relevant to that game session) may be processed by those providers' systems. bf11 has data processing agreements in place with all game providers used on the platform.

Legal and Regulatory Disclosure

bf11 may disclose personal data to competent authorities, law enforcement agencies, or other legally authorised bodies where required to do so by applicable law, court order, or regulatory obligation. bf11 will notify affected players of such disclosures where legally permitted to do so.

bf11 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, keep your session active, and understand how the site is used. This section explains the types of cookies bf11 uses and your choices regarding them.

Types of Cookies Used by bf11

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling essential cookies will impair the functionality of bf11.app and may prevent you from logging in or using platform features. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

bf11 does not use third-party advertising network cookies to serve targeted advertisements to players outside the bf11 platform. Any promotional communications you receive from bf11 are based on your account activity and stated preferences, not on behavioural advertising profiles constructed from your browsing history across unrelated websites.

bf11 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or for as long as is required by applicable law or regulation. The following retention periods apply as general guidelines:

• Account data: Retained for the duration of your active account relationship with bf11, and for a minimum of five years following account closure to meet anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five years from the date of submission, or longer where required by applicable law.
• Transaction records: Retained for a minimum of five years from the date of each transaction in accordance with financial record-keeping standards.
• Support correspondence: Retained for three years from the date of the last interaction, unless the correspondence is connected to a dispute or legal matter, in which case it is retained until the matter is resolved.
• Technical and usage logs: Retained for up to 24 months from the date of collection, after which they are deleted or anonymised.
• Marketing consent records: Retained for as long as you hold an active bf11 account, or until you withdraw consent, whichever comes first.

All personal data held by bf11 is stored on secure servers. Access to personal data is restricted to bf11 staff and authorised service providers who have a legitimate need to access it in order to perform their role. bf11 applies technical and organisational security measures appropriate to the sensitivity of the data held, including access controls, encryption at rest and in transit, and regular security reviews.

As a player on bf11, you have a number of rights with respect to your personal data. bf11 is committed to facilitating the exercise of these rights in a transparent and timely manner. To exercise any of the rights listed below, contact our support team at [email protected] or via live chat.

bf11 reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data practices, applicable law, or platform features. Where material changes are made, bf11 will make reasonable efforts to notify registered players via the email address or mobile number associated with their account, or by displaying a prominent notice on bf11.app. The "Last Updated" date at the top of this document reflects the most recent revision.

Continued use of bf11's services following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any update to this Privacy Policy, you should cease using the platform and may request account closure by contacting bf11 support.

How to Contact Us About Privacy

For any privacy-related question, data rights request, or complaint regarding the way bf11 handles your personal information, please reach out through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on bf11.app
• Response Time: We aim to respond to all privacy enquiries within five business days (BST, UTC+6).

bf11 takes all privacy complaints seriously. If you are not satisfied with our response to your enquiry, you are encouraged to escalate the matter through the appropriate dispute resolution process described in bf11's Terms & Conditions.